At heylink, the enjoyment of play should go hand in hand with safety and self-control. We provide a range of tools and resources to ensure your gaming experience remains fun, healthy, and within responsible boundaries.
Gambling is a form of entertainment that many people can enjoy in a healthy and controlled way. However, for some individuals, it can become difficult to manage and negatively impact their daily lives. At HeyLink, we believe every member deserves a safe, enjoyable and stress-free gaming experience.
Responsible gaming is more than a slogan — it is our genuine commitment to every member's wellbeing. We understand that behind every account is a real person with a real life, responsibilities and meaningful relationships. That is why our platform is built with multiple protective mechanisms that allow you to set clear boundaries for yourself.
Our primary goal is simple: to ensure you play within your means, enjoy every session free from financial pressure, and stop playing whenever you feel the need. We do not want short-term gains at the cost of our members' long-term wellbeing.
Responsible gaming means enjoying wagering activities purely as a form of entertainment — not as a source of income, an escape from problems, or a way to meet emotional needs. It involves full awareness of the risks, the ability to set limits, and the willingness to seek help when needed.
Healthy gaming has these characteristics: you play with money you can afford to lose, you do not chase losses, you know when to stop, and gambling does not interfere with your daily responsibilities such as work, family or health.
Remember: Gaming should be entertainment, not stress. If you start to feel that playing is taking up more time, money or emotional energy than it should, it is time to take action.
HeyLink operates under a valid licence and complies with all regulatory requirements related to responsible gaming. We train our support team to identify signs of problem gambling and respond with empathy and effectiveness. In addition, our system automatically monitors gameplay patterns and will send alerts when significant changes in betting behaviour are detected.
We also partner with international organisations that provide support to individuals experiencing problem gambling, ensuring our members always have access to the help resources they need.
Healthy Gaming Signs:
Early Warning Signs:
Immediate Helpline:
If you or someone you know needs help with a gambling problem, contact the HeyLink support team via Live Chat 24/7. We are ready to help you find a solution.
All these tools are available free of charge to all HeyLink members — use them as needed
Set the maximum deposit amount you can make in a day, week, or month. Once the limit is reached, our system will automatically block further deposits until the set period ends.
Control how long you play each day. Once the time limit is reached, your session will end automatically. You can also set periodic reminders to keep track of your playing duration.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, your account will not allow any additional wagering for that period.
Choose to take a break from the platform for 24 hours, 72 hours, 7 days or 30 days. During the break period, you cannot log in or place any bets. This gives you time for self-reflection.
If you need a longer break, use the self-exclusion feature for 6 months, 1 year, 3 years or permanently. Your account will be fully closed and cannot be reactivated during that period.
Monitor your full gaming and transaction history at any time. These detailed reports help you understand your own playing patterns and make smarter decisions going forward.
Using HeyLink's self-control tools is straightforward. Follow the steps below or contact our support team for immediate assistance.
Log In to Your HeyLink Account
Use the Login button at the top of the page and enter your account credentials to access the self-control settings.
Go to Account Settings
Click on your profile icon at the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose the Right Control Tool
Choose from deposit limits, time limits, loss limits, scheduled cool-offs or self-exclusion based on your current needs.
Set the Value and Period
Enter the amount or duration suitable for your chosen limit. You can make it stricter at any time, but to loosen a limit, a safety waiting period will apply.
Confirm and Activate
Confirm your settings and the limits will take effect immediately. You will receive a confirmation email and an in-platform notification.
If you encounter any difficulties or need immediate assistance activating self-exclusion, please contact our support team via Live Chat 24/7. We will assist you within a few minutes.
All members are required to go through a strict identity verification process. HeyLink does not allow individuals under the age of 21 to open an account or access any games on our platform.
Our system sends automatic notifications when you have been playing for 60 consecutive minutes, when you are approaching your limit, and when your betting patterns change drastically.
Receive monthly reports covering a summary of your gaming activity, total amount wagered, time spent playing, and a comparison with the previous month to help you stay informed.
Enable two-factor authentication to protect your account from unauthorised access. This also ensures that only you can modify your account's self-control settings.
Recognising the warning signs is the first step to getting help
| Category | Warning Signs | Level |
|---|---|---|
| Financial | Frequently borrowing money to gamble, selling possessions, or falling behind on bills because funds are being used for betting | Serious |
| Emotional | Feeling anxious, irritable or stressed when unable to play; relying on gambling to relieve stress | Serious |
| Behaviour | Lying about gaming activity, hiding account statements, chasing losses with larger bets | Serious |
| Social Relationships | Neglecting family, friends and responsibilities in favour of gambling | Warning |
| Time | Playing longer than planned, struggling to stop even when wanting to | Warning |
| Cognitive | Believing that losses can be recovered through more wagering; unrealistic about the odds of winning | Warning |
Identifying one or more of the above signs does not necessarily mean you have a serious gambling problem. However, it is a signal that you should reassess your playing habits and consider using the self-control tools available at HeyLink.
Answer the following questions honestly. If you answer "Yes" to 3 or more questions, consider reaching out to our support team.
Have you ever played longer or spent more money than you originally planned?
Have you ever lied to family members or friends about the amount of time or money you spend on gambling?
Have you ever borrowed money, sold belongings, or taken out a loan to fund your betting?
Has your gambling activity ever caused problems in your personal relationships, employment, or financial situation?
Do you play to escape from problems, stress, boredom, or other negative feelings?
Have you ever tried to cut down or stop gambling but failed to do so?
This self-assessment is not a clinical test. It is a basic guide to help you evaluate your relationship with gambling. If you have concerns, do not hesitate to seek professional support.
Decide in advance how much money you can afford to allocate to gambling entertainment each month. Think of it like a cinema ticket or a dinner out — entertainment money that will not affect your essential needs.
Enter every gaming session with the mindset that the money you wager is the cost of entertainment, not an investment. That way, any wins become a bonus and losses won't feel like a disaster.
One of the most dangerous traps in gambling is chasing losses — trying to recover lost money with bigger bets. This almost always leads to even greater losses. Accept losses gracefully and take a break.
Make it a habit to take a break of at least 10 minutes every hour while playing. Use this time to reassess your state — are you still playing for fun, or has it become stress-driven?
Avoid making betting decisions when you are tired, stressed, emotionally unstable, or under the influence of alcohol. These conditions impair your judgement and can lead to decisions you will regret.