Terms and Conditions heylink — Platform Guidelines

1 Introduction & Acceptance of Terms

Heylink is a licensed and regulated online gaming platform. It provides online gaming services including casino games, sports betting, card games and various other digital entertainment to eligible users.

This Terms and Conditions document ("Terms") governs the relationship between heylink and every individual who registers or uses our platform. These Terms take effect as soon as you complete the registration process or access any part of the heylink platform.

If you do not agree with any part of these Terms, you are required to cease using the platform immediately and contact our support team to close your account.

2 Account Eligibility

To register and use the heylink platform, you must meet all of the following eligibility requirements:

• Be at least 21 years of age at the time of registration.
• Being a person of sound mind with the legal capacity to enter into a binding agreement.
• Not be on the list of individuals who have self-excluded from gaming activities.
• Not acting on behalf of any third party when registering or playing.
• Not have had an account previously closed by heylink due to a prior terms violation.

Heylink reserves the right to reject a registration application or close an existing account if there are doubts regarding a member's eligibility, without the need to provide further explanation.

3 Registration & Identity Verification (KYC)

Every member is required to provide true, accurate, and complete information during the registration process. heylink conducts a Know Your Customer (KYC) process as part of our commitment to security and legal compliance.

Documents that may be required during the KYC process include:

• A copy of a valid identity card or passport.
• Proof of current residential address (utility bill or bank statement not older than 3 months).
• Information on the payment method used for deposits.
• Any additional documents deemed necessary by our compliance team.

Each user is permitted to hold only one registered account. Registering multiple accounts under the same individual is a serious violation that will result in the closure of all associated accounts.

4 Depositing & Withdrawing Funds

Heylink supports a variety of secure and trusted payment methods for members' convenience. All deposits are credited to your account upon successful payment confirmation. Withdrawals are processed within the stipulated timeframe once all requirements are met.

Deposit Policy:

• Minimum and maximum deposit limits are set based on the chosen payment method and are clearly displayed in the Deposit section of the platform.
• All deposits must be made using a payment method registered in the member's own name.
• Heylink does not accept payments from third parties.
• Every successful deposit is final and cannot be reversed.

Withdrawal Policy:

• Withdrawals may only be made to the same account or payment method used for the deposit.
• Full KYC verification is required before any withdrawal is processed.
• Daily and monthly withdrawal limits apply based on the member's account level.
• Heylink reserves the right to request additional documents before approving withdrawals of large amounts.

5 Bonuses, Promotions & Wagering Requirements

Heylink offers various bonuses and promotions to members from time to time. Each bonus offer is subject to wagering requirements that are clearly stated on the relevant promotions page.

• Bonuses cannot be converted to cash until wagering requirements are fully met.
• Bonuses may only be used by the account holder who received the offer.
• Heylink reserves the right to withdraw any bonus if fraud or promotion abuse is suspected.
• Some bonuses are only valid for specific games or categories — please check the individual terms for each offer.
• The bonus validity period is stated in each offer and cannot be extended except at heylink's discretion.

6 Game Rules & Results

All games on heylink are operated using a Random Number Generator (RNG) certified by independent third-party auditing bodies. This ensures every game result is fair, random, and cannot be manipulated.

For Live Casino games, outcomes are determined by a human dealer in real time and recorded for verification purposes. In the event of any technical disruption during a game session:

• Affected rounds may be deemed void and bets returned to the member's balance.
• If a result was determined before the technical disruption occurred, that result stands as final.
• Heylink is not liable for any losses arising from internet connectivity failures on the member's end.

7 Prohibited Conduct

Heylink is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and will result in firm action:

• Opening more than one account per individual.
• Using automated software, bots, or any third-party tools to play.
• Colluding with other players to gain an unfair advantage.
• Using another person's account information or sharing an account.
• Any form of financial fraud, including falsification of payment information.
• Abusing promotions in a manner inconsistent with their intended purpose.
• Spreading offensive, threatening, or inappropriate content through heylink communication channels.

8 Privacy & Data Protection

Heylink respects the privacy of every member and is committed to protecting your personal information. The collection, use and storage of personal data is carried out in accordance with our separate Privacy Policy, which forms part of this agreement.

By using the heylink platform, you agree that we may:

• Collecting registration information and verifying identity for KYC purposes.
• Recording all gaming activity and financial transactions.
• Using usage data to improve the platform experience.
• Contacting you via email or in-app notifications regarding your account and promotions.

We will not sell or disclose your personal information to third parties without your consent, except where required by law or a relevant authority.

9 Account Suspension & Closure

Members may close their account at any time by contacting the HeyLink customer support team. Before closure is processed, all pending bonus wagering requirements will be forfeited and any remaining balance will be returned via the original payment method.

Heylink reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected fraud or illegal activity involving the account in question.
• Failure to complete KYC verification within the specified period.
• Instructions from regulatory authorities or law enforcement agencies.
• Self-exclusion request submitted by the member through the responsible gaming programme.

10 Limitation of Liability

Online gaming involves financial risk. heylink is not liable for any financial losses incurred by members as a result of gaming activity on our platform. Members acknowledge that they play at their own risk.

• Heylink does not guarantee that the platform will always be free from technical disruptions.
• We are not liable for any losses arising from internet or device failures on the member's end.
• Any information provided on the platform is for entertainment purposes only and does not constitute financial advice.
• Heylink's liability in any claim shall not exceed the amount of the member's most recent relevant deposit.

11 Responsible Gaming

Heylink cares about the well-being of all members. We provide a range of self-management tools to help you play within healthy and comfortable limits:

• Daily, weekly and monthly deposit limits that members can set themselves.
• Play break option (cool-off period) ranging from 24 hours to 30 days.
• Long-term self-exclusion option for those who need an extended break.
• Access your full game history and transaction records at any time.

12 Terms Amendment & Contact Us

Heylink reserves the right to modify, update or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Terms. It is your responsibility to review this page periodically.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us via:

• 24/7 Live Chat within the heylink platform
• Email: [email protected]
• Section FAQ for frequently asked questions