HeyLink takes every aspect of member privacy and personal data protection seriously. This document transparently explains how we collect, use, store, and protect your information.
Six key pillars of personal data protection on the heylink platform
All data transmitted between your device and heylink's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia. No third party can intercept your information.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24-hour security monitoring. Only specifically authorised personnel may access your data.
Our identity verification (KYC) process is conducted in accordance with international standards. Documents you submit are processed securely and are not shared with any third party without your consent or a legal obligation.
HeyLink has never and will never sell member personal information to advertisers or third parties for commercial purposes. Your data is used solely to enable us to provide you with a better service.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and your request will be processed within 14 business days.
HeyLink's Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continually review and update our data protection practices to align with the latest legal requirements.
Quick Summary: HeyLink only collects data that is strictly necessary to provide you with our services. We do not sell your data. You may request access to or deletion of your data at any time. The security of your information is our priority.
HeyLink ("we", "Platform") is committed to protecting the privacy of every individual who uses our online gaming platform at heylink.vin. This Privacy Policy clearly and transparently explains how we handle your personal information from the moment you register until you stop using our platform.
This document is drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in the online gaming industry. By registering for or using HeyLink, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions about how we manage your personal data, our support team is available via the platform's Live Chat or through our official email.
HeyLink only collects information necessary to provide a safe, compliant, and high-quality service. There are two main categories of data we collect:
Information You Provide Directly:
Information Collected Automatically:
We never store credit or debit card numbers directly. All payments are processed through third-party payment providers that comply with PCI-DSS security standards.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity information (KYC) | Age verification & fraud prevention | Duration of active account + 5 years |
| Transaction Records | Legal compliance & financial audits | Minimum 7 years |
| Game Records | Dispute Resolution & Game Fairness | 3 years after session ends |
| Login & Session Data | Account security & fraud detection | 12 months |
| Cookies & analytics data | Platform experience improvements | Up to 24 months |
Every piece of data we collect has a clear and legitimate purpose. heylink uses your personal information for the following purposes:
We only use your data for the purposes stated above. If we need to use your data for a new purpose, we will inform you in advance and obtain your consent where required.
HeyLink does not sell, rent, or trade member personal data to any third party for marketing or commercial purposes. However, there are certain situations where we need to share information with specific parties:
All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for mutually agreed purposes. We carefully select our partners based on their security track record and compliance standards.
HeyLink uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.
In the event of any data breach that may affect your rights, heylink will notify you and the relevant authorities within the timeframe required by applicable law.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
You may request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to our legal obligations.
You may object to the processing of your personal data for direct marketing purposes.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain circumstances.
To exercise any of the above rights, contact our support team via Live Chat or submit a written request to our official email. We will process your request within 14 business days.
HeyLink retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.
Data retention periods depend on the type of information and legal requirements:
When your data is no longer needed and there is no legal obligation to retain it, we will securely delete it using industry-recognised deletion methods.
The heylink platform may contain links to third-party websites or services in certain contexts. Please note that our Privacy Policy does not apply to those third-party websites or applications.
We encourage you to read and understand the privacy policy of every platform you visit. heylink is not responsible for the privacy practices or content of any third-party websites.
Third-party game software providers integrated with the heylink platform are also bound by data protection agreements. They are only permitted to process data necessary to deliver gaming services.
HeyLink is a gaming platform intended exclusively for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21.
If we determine that we have collected data from an individual who does not meet the age requirement, we will immediately take the following steps:
If you believe a minor under your care or guardianship has registered an account at heylink, please contact us immediately so we can take the appropriate action.
HeyLink reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
When there are significant changes to this Privacy Policy, we will:
Continued use of the heylink platform after the effective date of any changes indicates your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, please contact our Data Protection Officer (DPO) team through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. For urgent data security issues, our team will prioritise a response within 72 hours.